Customers & Patients
Empowering lives
Rigorous Quality Standards
Our customers count on our commitment to the quality and safety of our products, which is grounded in the scientific rigor we apply throughout the R&D process and maintained by our Culture of Excellence that drives a quality mindset across Endo.
Product Safety
Our commitment to quality and safety starts with our approach to research and development. In our manufacturing facilities, we follow consistent standards to meet and exceed industry regulations and maintain the quality of the products we deliver to our customers.
If you need to report an adverse event, please call:
Branded products: +1-800-462-3636
Generic or Sterile products: +1-800-828-9393
Learn more about our research and development safety.
Quality Management
Our teams work across our sites and with our partners around the world to help maintain our high standards for manufacturing quality products. All sites conform to U.S. current Good Manufacturing Practices and all other applicable local regulations. Team members go through a significant level of training and certification annually and are recognized for the continuous improvement of the quality and effectiveness of their processes and procedures.
Our Culture of Excellence is central to operating in an industry that is highly regulated. Endo works with regulatory agencies including the U.S. Food and Drug Administration (FDA), the Drug Enforcement Agency (DEA), Health Canada, the Ireland Health Products Regulatory Agency (HPRA) and Indian FDA, as well as the state boards of pharmacy across the U.S. and similar bodies in our operating locations outside of the U.S.
Access & Affordability
Helping patients get access to the medicines and products they need is important to Endo. When pricing our products, we consider the value they bring to patients as well as the investment costs required to research, develop, and produce the products.
In addition to providing low-cost generic medications, we donate significant quantities of products, support patient assistance programs, and fund broader community healthcare projects.
Inclusive Pricing & Product Reach
We provide appropriate pricing information to governments, private payors, and healthcare providers. Team members are trained to provide information about billing, coverage, reimbursement, and coding that adheres to federal, state, and local laws and industry codes.
We maintain strict policies related to the approval, documentation, and communication of lawful discounts, rebates, and administrative fees. Pharmaceutical interventions can also lead to cost savings for the overall healthcare system through the avoidance of more expensive surgical options and hospital stays.
